We do not have a return policy, however, if the items you had ordered are given wrongly or damaged, we will replaced a new one for you, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@butikrimba.com. Please note that returns will need to be sent to the following address:
LG2.106, Sunway Pyramid Mall, No.3, Jalan PJS 11/15, Bandar Sunway, Petaling Jaya, SGR, 47500, Malaysia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Malaysia, shipping your goods may take longer than expected.
You can always contact us for any return questions at support@butikrimba.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@butikrimba.com and send your item to: LG2.106, Sunway Pyramid Mall, No.3, Jalan PJS 11/15, Bandar Sunway, Petaling Jaya, SGR, 47500, Malaysia
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@butikrimba.com.
Contact us at support@butikrimba.com for questions related to refunds and returns.
